We currently offer the following three options for getting your order to you.
Standard delivery: To qualify for free delivery, you must meet the minimum order value of 29,90 €. Should your order be below that amount, the fee is 4,90 €. We will inform you about the expected delivery time of your order in checkout and in your order confirmation email – this time may vary according to the selected items and the shipping method.
Premium delivery: You will normally receive your order within 1-2 business days with Premium Delivery at a cost of 5,90 EUR. If you subscribe to Plus, you can use it for free. Premium Delivery is offered from Monday to Saturday, excluding public holidays. We may split your order into multiple parcels to speed up your delivery. If you do not wish to receive multiple parcels please select the Standard delivery option.
Premium evening delivery: We offer Premium Evening Delivery in selected metropolitan areas at a cost of 9,90 EUR. If you subscribe to Plus, you can use this service also for free. It is offered from Monday to Friday (excluding public holidays) and is subject to availability. All orders will be delivered the next working day at the latest, between 6:30pm and 9:30pm. Selected orders which are placed until midnight can be delivered the Next Day.
Someone must be present at the delivery address to receive your order. If you miss your Premium Evening Delivery, the package will be delivered via Standard delivery. Furthermore, we are currently offering no-contact deliveries. The driver will ask you if the package should be left on the doorstep.
Important Note
Zalando Partner items cannot be shipped via Premium Delivery or Premium Evening Delivery.
In order to take advantage of Premium Delivery or Premium Evening Delivery, you must provide a valid German home address (Packstation, Paketshop, etc are not accepted)
You cannot use Premium Delivery or Premium Evening Delivery with Pre-payment (Bank Transfer)
Some postal codes may be excluded from this service.
Express delivery: If possible, you can select the express delivery at checkout. Please note the shipping fee of 9,90 €. Your parcel will arrive within 1-2 working days (Mo-Sat).
Delivery in Germany is fulfilled by DHL, Hermes or GLS. An order placed on Zalando.de may only be delivered to an address in Germany.
We deliver to these addresses:
- Hermes ParcelShops
- Your desired address within Germany
- DHL Packstations (DHL Paketshops cannot be selected as delivery address)
Contactless delivery
Our shipping partners DHL, Hermes and GLS offer you contactless delivery. You always receive a notification when your parcel is ready to be delivered. You can then choose a preferred delivery location, e.g. on your doorstep.
In addition to this, there are also other delivery options available. You can for example change the date of delivery if you won't be home on the expected delivery day.
If you are a Zalando Plus member, you also have the option to choose contactless delivery. Find out more
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