Digital payments make gains but cash remains (2024)

Highlights

  • The strong growth in digital payments over the past decade continued in 2021. The volume and value of fast payments reached record levels.
  • Even so, digital payments have not yet fully replaced cash. Public demand for cash remains steady, both as a means of payment and as a safe haven.
  • While the digitalisation of payments is a global trend, payment habits still differ across countries. Interoperability of payment systems within and between countries is key to ensuring that payments can be made seamlessly, regardless of the chosen payment method.

Introduction

Digitisation is changing the way people pay. Over the last decade, technological innovations have enabled new access modes, such as online banking and mobile apps. This has helped consumers and businesses to migrate away from cash and cheques towards electronic payments, including card payments, electronic fund transfers and e-money payments. In addition, an increased demand for convenience and speed has resulted in a growing use of contactless and fast payments.

Some of these trends accelerated with the Covid-19 pandemic in 2020. The 2020 Red Book statistics (as well as other studies) were already pointing to a significant uptake in digital credit transfers and contactless card payments. At the same time, the pandemic led to a surge in cash holdings.

This CPMI Brief documents the extent to which these trends continued using the 2021 Red Book statistics collected in the second half of 2022 for the 27 member jurisdictions of the Bank for International Settlements' Committee on Payments and Market Infrastructures (CPMI).

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Digital payments make gains but cash remains (2024)

FAQs

Why shouldn t digital payments replace cash? ›

Cashless society cons

Digital records provide less anonymity. Many cashless options require a bank account: Most digital payment options require access to a bank account or credit card, excluding people without access to financial products.

Why is cash payment better than digital payment? ›

Reduced travel time and cost of collecting payments:

When payments are made in cash, distribution typically occurs in a government office or similar location, with restrictions on the day and time for recipients to collect their payments.

What are the negative effects of digital payments? ›

Dependence on Technology:

The reliance on technology for digital payments exposes businesses to the risk of disruptions. Technical glitches, server downtimes, or system failures can temporarily halt transactions, leading to potential financial losses for businesses and inconvenience for customers.

What are the benefits of digital payments? ›

Digital payments allow immediate transactions that can be processed immediately, reducing the waiting time that one has to go through with traditional payment methods. This makes transactions seem smooth and efficient.

Should digital payments replace cash? ›

One of the biggest drawbacks is the risk of theft or loss. Cash can be easily stolen or misplaced, while checks can be lost in the mail or stolen from a mailbox. In contrast, digital payments are more secure and can be easily tracked and monitored, reducing the risk of fraud or theft.

Is the US going to be cashless? ›

It might be said that the US is headed toward a cashless society. Some small businesses have even put up signs saying that they no longer accept cash, another factor that's driving this change. Cash payments can take longer, limit potential sales, and open up businesses to the possibility of an audit.

Why do people prefer cashless payments? ›

Contactless: Many cashless payment systems, such as mobile payments or contactless cards, allow for hands-free transactions, which are especially useful during pandemics. Contactless payments are also faster and help to avoid human errors in counting.

What are the disadvantages of cash payment method? ›

The disadvantages of cash:
  • Hygiene concerns. Coins and banknotes exchange hands often. ...
  • Risk of loss. Cash can be lost or stolen fairly easily. ...
  • Less convenience. ...
  • More complicated currency exchanges. ...
  • Undeclared money and counterfeiting.
Mar 14, 2024

Is cash still king? ›

Cash is the most commonly used form of payment, with 67% of respondents favoring it, demonstrating its enduring appeal for physical transactions. Debit cards (42% using chip and 35% swipe) and credit cards (35% using chip and 26% swipe) also remain popular.

Why people don't use digital payment? ›

Trust: For many, there is still a lack of trust for digital payments. There are those that don't yet feel safe using this as they don't trust the Internet and the perceived security risks. The perception that someone else has access to your bank account is a deal breaker for many.

What is the safest form of digital payment? ›

Generally, these are the best methods for secure online payments:
  • PayPal. Safe and secure.
  • Credit card. Well protected against fraudulent transactions.
  • Debit card. Great for controlling your spending.
  • Prepaid card. Provides a certain level of privacy.
  • Digital wallets. ...
  • Mobile payment apps. ...
  • Cryptocurrencies.
Jul 6, 2023

What are the limitations of digital payments? ›

What are the drawbacks of electronic payments? Technical issues, security risks, limited consumer protection, and fees are some of the drawbacks of virtual payments. Virtual payments are also dependent on internet access and may be unavailable in areas where access to the internet is limited or unreliable.

Are digital payments more secure than traditional payments? ›

Digital payment methods are more secure than traditional check payments because they are protected by multiple layers of encryption and authentication processes. This helps to reduce the risk of account takeover and other types of financial crime.

Why digital payments are the future? ›

The future of the Payments industry is decidedly digital. With the surge in fintech developments, consumers and businesses are quickly adapting to cashless transactions. The use of mobile wallets, digital currencies, and open banking systems are expected to dominate the industry.

Is a digital payment the same as an electronic payment? ›

A digital payment, sometimes called an electronic payment, is the transfer of value from one payment account to another using a digital device or channel.

What are the disadvantages of using card instead of cash? ›

Cons Of Using Credit Cards Over Cash

You may struggle to make payments if you can't afford it in the first place. If you do, not making on-time payments and maxing out the card can negatively impact your credit score and add expensive interest and fees to your balance owed.

What is the problem with digital cash? ›

Digital cash brings benefits as well as problems. One major advantage of digital cash is its increased efficiency opening new opportunities, especially for small businesses. On the other hand, it will encourage potentially the worsening of problems over taxation and money laundering.

What are the disadvantages of cashless payments? ›

Identity theft and compromised personal information are potential dangers in a cashless economy, but privacy might be compromised in other ways too. When you pay digitally, you always leave a digital footprint, and this footprint is easily monitored by financial institutions.

What are the pros and cons of electronic cash? ›

Pros and Cons of Electronic Cash
  • The ability to move money quickly, literally at the speed of light.
  • Better recordkeeping.
  • Global money transfers.
  • The ability to move large sums of money without any physical burden.

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