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MANAGER LEARNING & DEVELOPMENT
Are you passionate about shaping the future of learning and development in a customer contact environment, with impactful leadership skills? As our Manager Learning & Development, you'll play a pivotal role in building the knowledge, skills, and competencies necessary to lead our team towards excellence.
At Cygnific, we are striving to be the most personal contact centre, setting new standards of service and innovation. As the Manager of Learning & Development, you'll lead the charge in creating a dynamic learning culture where our employees are empowered to continuously grow and excel. With a keen vision for the future of learning and development, you'll leverage technology to ensure our L&D practices remain cutting-edge and future-proof. Collaborating globally with diverse teams and departments, you'll tailor learning strategies to meet both organizational and client needs. Do you know how to inspire, stimulate, and lead by example, and can’t wait to make an impact within a customer contact environment? Explore this opportunity to contribute fostering a learning culture with us!
YOUR RESPONSABILITIES
As the Manager of Learning & Development at Cygnific, you oversee a team of 20 full-time employees along with an additional 10 part-time Trainers, totalling 30 FTE dedicated to driving our learning and development initiatives. Your leadership is instrumental in shaping the company's future by fostering a culture of continuous learning and development.
Additionally, you'll lead the charge in formulating a visionary Learning & Development (L&D) strategy that aligns seamlessly with Cygnific's mission, vision, and strategic objectives. By providing expert advice to management and staying abreast of industry trends, you'll drive innovation and effectiveness in our L&D initiatives, ultimately contributing to the achievement of our organizational goals.
This role offers an exciting opportunity to lead transformative initiatives that shape the future of learning and development within Cygnific, contributing to our mission of becoming the most personal contact centre. Your responsibilities encompass the following key areas:
- Strategic Leadership
- Annual Planning and Budgeting
- Design and Implementation of Learning Programs
- Team Management and Alignment
- People Management
- Continuous Improvement
WHO WE ARE
Cygnific is a proud daughter company of KLM. At Cygnific, we not only want to truly help customers, but we like to go the extra mile! We want to excel by becoming the most personal customer contact center. Our 2.000 colleagues from +30 different countries contribute to this every day. In +10 different languages they offer 24/7 delightful service to passengers and travel agencies via email, telephone, live chat, social media, and WhatsApp. Besides our work for KLM, we also bring our Cygnific touch to Rituals, with the ambition to grow. Not only in Amsterdam and Enschede, but our wings are also spreading abroad, think of our offices in Wembley, Manila, and Curacao.
A job at Cygnific is more than just an office job. You will be part of an international team of enthusiastic and ambitious people. We combine play and fun with professionalism and value ownership alongside freedom and balance. In fact, our open, warm, and vibrant culture really sets us apart and is one of our greatest strengths.
OUR OFFER
- A one-year contract with the prospect of permanent employment.
- Position for 32 to 40 hours a week.
- Salary scale €5.300 - €6.000.
- A challenging, innovative, and international environment.
- 25 vacation days based on full-time employment.
- A pension plan & travel allowance.
- A vibrant and multicultural office near the Westerpark in Amsterdam.
- You will lead and be part of a diverse and multicultural team based in Amsterdam, Wembley & Curacao.
- A well-balanced and flexible hybrid working model (possibility to work from home).
- Start date: preferably 01-07-2024 or as soon as possible.
WHAT YOU NEED FOR THIS POSITION
- HBO/University think and work level.
- 5 years plus experience in a similar broad L&D role, preferably in a commercial, operational, and service minded organization.
- 3-5 years of experience in people management, managing a team of 10+ people.
- Knowledge of developments in learning & development area (call centre & general, national & international).
- Fluent in English and good knowledge of Dutch (written & spoken).
- Working knowledge of business processes and developments.
- Working knowledge of the main software packages (Microsoft Office).
- Functional knowledge of important supporting software programmes (LMS, authoring tools, etc.).
READY TO APPLY?
Are you ready to bring us to the next level with your strong leadership and customer focus? Then make sure to apply by sending us your CV and motivation letter (in PDF or Word doc) via the apply button below. The application process will consist of two interviews and a possible assessment.
Closing date: Wednesday, May 28, 2024
Questions
Interested in learning more about the position? For questions about the recruitment process please contact recruitment@cygnific.com.
Questions about the position itself? Feel free to reach out to Laurence Lippmann (Corporate Recruiter) via Laurence.lippmann@cygnific.com.
*Acquisition in response to this vacancy is not appreciated
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