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Roger Maull (University of Plymouth, Plymouth, UK)
Stephen Childe (University of Plymouth, Plymouth, UK)
International Journal of Service Industry Management
ISSN: 0956-4233
Article publication date: 1 August 1994
3631
Abstract
Investigates the current literature surrounding business processre‐engineering (BPR). Defines BPR and distinguishes betweenre‐engineering and other change programmes. Sets out a general approachto BPR and outlines the results from the application of this approach tothe bank. This analysis of results includes an assessment of theapplicability of the ICAM definition method, IDEF0, in helping companiesimplement BPR programmes.
Keywords
Citation
Maull, R. and Childe, S. (1994), "Business Process Re‐engineering: An Example from the Banking Sector", International Journal of Service Industry Management, Vol. 5 No. 3, pp. 26-34. https://doi.org/10.1108/09564239410064061
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited
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