What are the challenges of mobile payments?
One of the biggest challenges for mobile payment professionals is ensuring the security and compliance of their solutions. Mobile payment systems involve sensitive data, such as personal information, card details, and transaction records, that need to be protected from hackers, fraudsters, and identity thieves.
Mobile payments can be convenient, fast and secure. They can, however, be expensive and still vulnerable to issues with technology. In particular, if there are any issues with the host phone, mobile payments will be unable to work at all.
One of the biggest risks of using mobile payment solutions is data security. Mobile devices and networks are vulnerable to hacking, malware, phishing, and other cyberattacks that can compromise your customers' personal and financial information, as well as your own business data.
In comparison to cash payments, mobile payments alleviate the discomfort associated with the physical loss of cash during transactions, thereby encouraging increased consumer spending [45]. Consequently, it can be argued that the adoption of mobile payments yields positive effects on household online shopping [46].
Risks of Digital Wallets
Mobile wallet providers may be tempted to collect more data than they need or even sell your information without your knowledge or consent. This could lead to identity theft and financial fraud, as well as other problems that come with having no consumer protection in place.
- You can't connect a credit card to pay others. ...
- This service typically requires a smartphone. ...
- You can't send money to international bank accounts.
- Risk of hacking and identity theft.
- Tech issues or bugs can affect usability.
- Some mobile banking apps charge fees.
- Features aren't the same for all apps.
Mobile wallets secure a user's credit or debit card information through highly-advanced methods of encryption and tokenization. Encryption is a security feature that uses a secret key to ensure private information is only accessible to the sending and receiving parties.
Mobile payment can have a significant impact on consumer behavior, as it can affect how, when, where, and why they shop. For instance, it increases the impulse and frequency of purchases since consumers can pay with a tap or a scan without cash or cards.
Security Concerns: Electronic Payment Systems are susceptible to security breaches, including hacking, phishing, and identity theft. Technical Issues: Electronic Payment Systems rely on technology, and technical glitches or system failures can disrupt transactions.
What is the future of mobile payments?
Mobile payments: future market insights.
The global market size of mobile payments is forecasted to reach $18.84 trillion in 2030, up from $2.98 trillion in 2023.
Mobile wallet apps' banking partners (i.e., the banks that host customers' connected payment cards) pay the mobile wallet companies a small percentage of every purchase their customers make through the app. For peer-to-peer payments through Venmo, merchants pay 1.9 percent plus 10 cents per transaction.
The most popular mobile wallets include Google Pay, Apple Pay, and Samsung Pay. The wallets are integrated into mobile devices, or users can download the application from app stores.
Digital wallets often provide enhanced security through information encryption, making them safer. However, if an unauthorized individual were to gain access your device, they could potentially access your digital wallet, putting your personal information and financial assets at risk.
- Not all merchants accept them yet, so you may still have to bring your card with you to certain places.
- It relies on your device and battery life; your device can also be lost or stolen (another great reason to password-protect your phone!)
- Banks cannot lend money from their deposits and hence can't charge a high-interest rate on borrowed funds.
- Payment Banks do not offer credit as a product, which puts them at a severe disadvantage compared to commercial banks.
Fast Payment Processing. Mobile payment technology offers quick payment processing options. There is no need for data entry, and it reduces wait times. Customers also receive the option to choose digital receipts or invoices.
They are more convenient than carrying cash or cards. They are faster than traditional methods like point-of-sale terminals or cheques. They are more secure than cash, as they can be PIN-protected and use tokenization.
Online banks make it quick, easy and convenient to manage your money wherever you are in the world. All you need is a device and an internet connection. But they do have their downsides, including lack of in-person customer service, the option to deposit cash and potential security risks.
Perceived Risk in Mobile Banking
Major challenges of mobile banking are the experience and maturity to operate within the complex ecosystem. The immaturity may open space to risks. Mobile banking are open to threat such as unsecured networks, mobile malware, third-party applications and risky customer behaviour [3].
Is mobile banking secure pros and cons?
Security risks. While mobile banking offers security features to protect user information, there is still a risk of security breaches. Users must be vigilant in protecting their personal information, such as using strong passwords and keeping their devices updated.
Google Pay
It claims to be more secure than using a traditional credit card as the card number is not directly sent, and protected via multi-layer security encryption. Google Pay supports a number of credit cards from a number of the major providers, such as Chase, Citi, Discover and American Express.
Don't give any personal or sensitive information like your username, PIN, or password. When sending to someone you know, double-check their information before you hit send. the person you're sending money to. Use multi-factor authentication.
1. Credit cards. The most familiar form of online payment is also one of the most secure payment methods. Credit card transactions are encrypted, which means the details are jumbled up and encoded.
Mobile payment users are at a much higher risk of overspending than non-users. Having more financial knowledge helps buffer the extent to which mobile payments exacerbate overconsumption and difficulty with money management.
References
- https://www.researchgate.net/publication/369373044_Consumer_Buying_Behaviour_towards_Online_Shopping
- https://www.sciencedirect.com/science/article/abs/pii/S0747563222001418
- https://www.ask.com/news/pros-cons-using-mobile-payment-apps-need-know
- https://www.bankbazaar.com/credit-card/best-online-payment-gateways-in-india.html
- https://termly.io/resources/articles/payment-terms/
- https://www.bcg.com/press/12september2023-global-payments-revenue-pool
- https://www.linkedin.com/pulse/future-payment-gateways-trends-key-considerations-anandhakumar
- https://sdk.finance/revolutionizing-digital-payments-key-features-of-a-future-ready-payment-app-in-2024/
- https://www.bluecart.com/blog/mobile-payments
- https://www.geeksforgeeks.org/best-online-payment-apps-in-india/
- http://www.ijcrar.com/vol-2-9/Pinki%20Rani.pdf
- https://corporatefinanceinstitute.com/resources/valuation/mobile-wallet/
- https://support.google.com/googlepay/answer/11470170?hl=en&co=GENIE.Platform%3DAndroid
- https://www.questionpro.com/blog/consumer-behavior-definition/
- https://fastercapital.com/content/The-Dangers-of-Overspending--How-It-Leads-to-Dissaving.html
- https://www.cnbc.com/select/best-money-transfer-payment-apps/
- https://www.canada.ca/en/financial-consumer-agency/services/payment/mobile-payments/paying-with-mobile.html
- https://www.researchgate.net/publication/344207093_A_study_on_consumer_buying_behavior_of_mobile_phones
- https://www.solaritycu.org/post/articles/navigating-the-pros-and-cons-of-mobile-wallets
- https://www.mckinsey.com/capabilities/risk-and-resilience/our-insights/the-future-of-the-payments-industry-how-managing-risk-can-drive-growth
- http://erepository.uonbi.ac.ke/bitstream/handle/11295/102496/FACTORS%20INFLUENCING%20ADOPTION%20OF%20ELECTRONIC%20PAYMENTS%20BY%20COMME.pdf?sequence=1
- https://fintechmagazine.com/financial-services-finserv/futuristic-predictions-fintech-industry-2050
- https://e-complish.com/blog/mobile-payments-101-the-difference-between-mobile-wallets-and-mobile-payments/
- https://dfpi.ca.gov/2023/08/15/digital-asset-safety/
- https://safety.google/pay/
- https://www.business.com/articles/online-payment-security-tips/
- https://www.linkedin.com/pulse/human-behavior-has-changed-technology-chris-dang
- https://squareup.com/au/en/the-bottom-line/operating-your-business/most-secure-payment-methods
- https://www.electran.org/publication/transactiontrends/report-us-consumers-highest-adopters-of-mobile-payments/
- https://www.lightspeedhq.com/blog/new-payment-trends/
- https://staxpayments.com/blog/how-adopting-mobile-payments-can-help-your-business-grow/
- https://blog.revelsystems.com/mobile-payment-systems
- https://www.techradar.com/news/best-mobile-payment-app
- https://www.linkedin.com/advice/0/what-risks-should-you-consider-when-using-mobile-cirff
- https://stripe.com/resources/more/what-is-a-cashless-society-and-what-does-it-mean-for-businesses
- https://www.ir.com/blog/payments/how-real-time-payments-are-changing-the-world
- https://www.linkedin.com/pulse/5-tips-marketing-payments-solutions-your-merchants-ragapay
- https://www.freshbooks.com/hub/payments/what-is-electronic-payment
- https://www.fortunebusinessinsights.com/industry-reports/mobile-payment-market-100336
- https://www.linkedin.com/advice/1/what-latest-trends-innovations-mobile-payments-you-following
- https://ncube.com/tag/advantages-and-disadvantages-of-mobile-banking/
- https://www.chaitanyaindia.in/future-of-digital-payment-in-microfinance/
- https://gocardless.com/en-us/guides/posts/secure-payment-methods/
- https://www.bankrate.com/finance/credit-cards/safe-or-not-to-give-card-info-over-the-phone/
- https://walletfactory.com/blog/6-tips-for-faster-digital-payments-and-better-payment-processing
- https://en.wikipedia.org/wiki/Mobile_phone
- https://www.linkedin.com/pulse/how-digital-marketing-affects-consumer-behaviour-iconadvertising-fkjsf
- https://www.linkedin.com/pulse/top-10-most-used-payment-app-world-anup-sharma-ulobc
- https://www.elibrary.imf.org/view/book/9781557753861/ch09.xml
- https://www.linkedin.com/advice/0/how-does-technology-impact-consumer-behavior-uncertain-eeejf
- https://www.mdpi.com/2077-0472/13/11/2082
- https://www.businessnewsdaily.com/5809-mobile-wallets.html
- https://www.geeksforgeeks.org/electronic-payment-system-types-advantages-disadvantages-and-regulatory-bodies/
- https://support.google.com/paymentscenter/answer/9034675?hl=en-IN
- https://www.mypos.com/en-gb/is-it-safe-to-give-your-debit-card-details-over-the-phone
- https://infinitylearn.com/surge/study-materials/english/essay/essay-on-mobile-phone/
- https://www.statefarm.com/simple-insights/family/effects-of-cell-phones
- https://us.norton.com/blog/how-to/is-mobile-banking-safe
- https://link.springer.com/article/10.1007/s10257-016-0311-1
- https://www.bis.org/statistics/payment_stats/commentary2301.htm
- https://build38.com/digital-payment-security-threats/
- https://www.judopay.com/blog/exploring-the-exciting-future-of-mobile-payments
- https://typeset.io/questions/why-is-mobile-phones-are-important-23imzors9o
- https://www.clearlypayments.com/blog/global-shift-from-cash-checks-to-digital-payments/
- https://www.wrk.com/blog/electronic-paymentsthe-future-of-electronic-payments-trends-benefits/
- https://www.investopedia.com/terms/m/mobile-payment.asp
- https://iopscience.iop.org/article/10.1088/1757-899X/226/1/012115/pdf
- https://www.ir.com/guides/managing-online-payment-risks
- https://infinitylearn.com/surge/essay/advantages-and-disadvantages-of-mobile-phones-essay/
- https://www.monterail.com/blog/7-tips-to-improve-customer-satisfaction-through-technology/
- https://www.rba.gov.au/publications/consultations/201106-strategic-review-innovation/issues/objectives-efficient.html
- https://www.shopify.com/blog/payment-solutions
- https://www.bankofengland.co.uk/explainers/will-cash-die-out
- https://www.linkedin.com/advice/0/how-does-mobile-payment-affect-consumer-behavior
- https://zipbooks.com/blog/paypal-vs-venmo-vs-zelle/
- https://inoxoft.com/blog/what-is-mobile-banking-advantages-and-disadvantages-of-mobile-banking/
- https://us.norton.com/blog/wifi/safest-way-to-pay-a-bill-online-while-traveling
- https://www.linkedin.com/advice/1/what-best-way-handle-client-complaints-billing-u6vaf
- https://www.sofi.com/learn/content/mobile-payment-apps-safe/
- https://www.linkedin.com/advice/0/what-challenges-do-mobile-payment-professionals
- https://www.financemagnates.com/cryptocurrency/education-centre/leaving-your-wallet-behind-pros-and-cons-of-digital-wallets/
- https://www.gelato.com/blog/international-payment-gateways
- https://gocardless.com/guides/posts/safety-card-payments-phone/
- https://www.amfam.com/resources/articles/money-matters/how-to-prioritize-bills
- https://www.nttdatapay.com/blog/reasons-why-online-payment-fails-and-how-to-handle-it/
- https://www.ir.com/guides/failed-payments
- https://www.nytimes.com/2023/01/28/your-money/mobile-payment-venmo-zelle-cash-app.html
- https://www.linkedin.com/pulse/impact-mobile-payment-our-financial-habits-inon-guy-vgbif
- https://www.callawaybank.com/is-it-really-safe-to-pay-with-my-phone-the-answer-might-surprise-you/
- https://stlpartners.com/articles/consumer/what-is-mobile-payment/
- https://www.fisglobal.com/en/fintech2030/economies/future-of-payments
- https://www.webfx.com/blog/web-design/online-payment-systems/
- https://stripe.com/guides/payment-methods-guide
- https://www.businessnewsdaily.com/15255-cash-free-society.html
- https://fastpayments.worldbank.org/sites/default/files/2023-10/Future%20of%20Fast%20Payments_Final.pdf
- https://time.com/personal-finance/article/what-is-mobile-banking/
- https://tech.co/pos-system/mobile-payment-statistics
- https://core.ac.uk/download/pdf/234627158.pdf
- https://www.keepersecurity.com/blog/2023/10/27/debit-card-vs-credit-card-which-is-more-secure-online/
- https://www.clootrack.com/knowledge_base/major-factors-influencing-consumer-behavior
- https://www.nolo.com/legal-encyclopedia/options-you-cant-pay-your-debts.html
- https://www.pcmag.com/picks/the-best-mobile-payment-apps
- https://www.bankrate.com/finance/credit-cards/protect-your-data-with-new-secure-payment-methods/
- https://www.pwc.com.au/digitalpulse/report-future-payments.html
- https://gocardless.com/guides/posts/pros-and-cons-of-mobile-payments/
- https://testbook.com/ias-preparation/payment-banks-in-india
- https://www.verizon.com/articles/mobile-payment-security/
- https://www.cellulant.io/2023/02/06/5-benefits-of-mobile-payments-how-to-get-started/
- https://wise.com/us/blog/online-banking-advantages
- https://www.linkedin.com/pulse/role-payment-service-providers-e-commerce-ragapay
- https://www.shopify.com/ca/blog/mobile-payment
- https://www.nerdwallet.com/article/banking/peer-to-peer-p2p-money-transfers
- https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9654041/
- https://www.mastercard.com/gateway/expertise/insights/payment-industry-2024.html
- https://privacy.com/blog/is-it-safe-to-give-debit-card-number-and-cvv-over-the-phone
- https://www.hindawi.com/journals/hbet/2023/3327994/
- https://consumer.ftc.gov/system/files/consumer_ftc_gov/pdf/P2P%20Payment%20infographic_EN_508.pdf