A bank reversal, sometimes known as an ACH Return, is when a bank requests us to reverse a PayPal payment. Usually, the request is due to suspected unauthorized use of the bank account. The request can come from the bank account owner or the bank itself.
When we receive a bank reversal request, we open an investigation and may request additional information from both the buyer and seller.
If our investigation finds the transaction was fraudulent, it will be reversed. Otherwise, it will be completed.
Here's how to respond to a reversal:
- Go to the Resolution Center.
- Click Resolve under "Action" next to your case.
- Select how you would like to respond and click Continue.
