Utilities KPIs | KPI Examples for Utilities Company & Key Metrics (2024)

Basics

KPI Examples

Utilities

• Annual labor cost per device
• Average cost per job category
• Average cost per megawatt produced
• Average labor hours per device per year
• Average maintenance cost per mile of pipe/line/cable
• Average number of days each work order is past due
• Average number of labor hours to complete a maintenance task
• Average response time to fix breaks
• Average revenue per megawatt produced
• Average time to settle a rate case
• Consumption analyzed by units consumed and target reduction achieved
• CO2 emissions
• Hazardous waste
• Crew productivity
• Customer satisfaction
• Drinking water quality - Percentage of water tests that meet regulatory standards
• Electrical grid load
• Energy consumption
• Equipment failure rate
• Equipment unavailability, hours per year - Planned maintenance
• Equipment unavailability, hours per year - Sustained fault
• Equipment unavailability, hours per year - Temporary fault
• Equipment unavailability, hours per year - Unplanned maintenance
• Maintenance backlog
• Maintenance cost as a percentage of manufacturing cost
• Maintenance technician's skill level improvement, year over-year
• Mean time to repair
• Number of complaints received by type
• Number of customers who were cut off due to violations of regulations
• Number of disconnections
• Number of pending work orders
• Number of power failures per year
• Number of reported gas leakages per 1,000 households
• Number of sewage blockages per month/year
• Number of staff per 1,000 customer connections
• Number of uncontrolled sewage overflows affecting private properties
• Outage time per event
• Percentage of customers that would characterize their bills as accurate and timely
• Percentage of possible power revenue billed
• Percentage reduction in number of complaints to the local regulatory body
• Percentage reduction in number of employee injuries
• Percentage reduction in number of equipment failures
• Percentage of maintenance work orders requiring rework
• Percentage of man-hours used for proactive work
• Percentage of scheduled man-hours to total man-hours
• Profit redistribution (rural electric coops)
• Reduction in hazardous liquid spill notification time
• Reduction or stabilization in rates (municipally owned utilities)
• Response time to gas or water leaks
• Revenue growth
• Safety incident rate
• Sewage system reliability
• Station unavailability - Planned maintenance
• Station unavailability - Sustained fault
• Station unavailability - Temporary fault
• Total shareholder returns (investor-owned utilities)
• Total time to complete new customer connections
• Transformer/pump station reliability
• Voltage deviations per year
• Water system reliability
• Water consumption