Operations Admin
Dallas, TX
Dallas, TX
2 months ago
Dallas, TX
2 months ago
- Report this job
What You'll Do...Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.
Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.
Day to day you'll…
- Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
- Review and verify invoices and prepares payment in Coupa for the DOC’s approval.
- Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
- May remote into office computers in order to resolve technical issues
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
- Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Use software solutions and computer systems to accurately document and track customer contacts.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Maintain a technical working knowledge of product or products supported by the department.
- Attends training related to the effective and efficient performance of job duties.
- Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.
What You'll Bring To The Team...Education:
- High school diploma or equivalent
Work Experience:
- 1-3 years Administrative experience
- Customer service experience
- Demonstrated decision making, analytical and problem-solving skills.
- Demonstrated organization, prioritization and project coordination skills.
- Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
- Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.
- Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.
- Experience working with Windows Environment
About H&R Block...H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
-
Seniority level
Entry level -
Employment type
Temporary -
Job function
Administrative -
Industries
Financial Services and Retail
Referrals increase your chances of interviewing at H&R Block by 2x
See who you know
Get notified about new Administrative Specialist jobs in Dallas, TX.
Sign in to create job alert
Similar jobs
-
Administrative Assistant
Administrative Assistant
Dallas, TX
-
Executive Assistant
Executive Assistant
Toyota North America
Plano, TX
-
Executive Assistant
Executive Assistant
Wingstop Restaurants Inc.
Dallas-Fort Worth Metroplex
-
Administrative Assistant
Administrative Assistant
NEMA
Dallas, TX
-
Office Administrator
Office Administrator
LOCAL Public Eatery
Dallas, TX $50,000.00 - $60,000.00
-
Executive Administrative Assistant Office Manager
Executive Administrative Assistant Office Manager
Delta Dallas
Dallas, TX $90,000.00 - $110,000.00
-
Executive Assistant
Executive Assistant
Lockton
Dallas, TX
-
Administrative Assistant
Administrative Assistant
BAL
Richardson, TX
-
Executive Assistant
Executive Assistant
zoOceanarium Group
Dallas, TX
-
Executive Assistant
Executive Assistant
BBDO Worldwide
Dallas, TX
-
Executive Assistant - La La Land
Executive Assistant - La La Land
Leap Brands
Dallas, TX
-
Executive Personal Assistant to the CEO
Executive Personal Assistant to the CEO
Agile Talent Consulting
Dallas, TX
-
Executive Administrative Assistant
Executive Administrative Assistant
Delta Dallas
Dallas-Fort Worth Metroplex $100,000.00 - $160,000.00
-
Executive Assistant
Executive Assistant
Invited
Irving, TX
-
Executive Assistant
Executive Assistant
NOW CFO
Dallas, TX
-
Administrative Assistant
Administrative Assistant
Crawford Thomas Recruiting
Dallas, TX
-
Office Manager
Office Manager
Delta Dallas
Dallas, TX $55,000.00 - $70,000.00
-
Receptionist, Hospitality Operations
Receptionist, Hospitality Operations
Ryan
Dallas, TX
-
Executive Assistant to President
Executive Assistant to President
Grand Homes
Addison, TX
-
Admin Asst– Sr Admin Asst
Admin Asst– Sr Admin Asst
Atmos Energy
Dallas, TX
-
Office Administrator
Office Administrator
Solomon Page
Dallas, TX
-
Administrative Assistant
Administrative Assistant
Lockton
Dallas, TX
-
Executive Personal Assistant
Executive Personal Assistant
Delta Dallas
Dallas, TX $75,000.00 - $80,000.00
-
Executive Assistant
Executive Assistant
BAL
Richardson, TX
-
Executive Assistant
Executive Assistant
Gently
Dallas, TX
-
Executive Assistant
Executive Assistant
Arrow Search Partners
Dallas, TX $75,000.00 - $85,000.00
-
Executive Assistant
Executive Assistant
The Quest Organization
Dallas, TX
People also viewed
-
Administrative Assistant
Administrative Assistant
Corgan
Dallas, TX
-
Executive Assistant
Executive Assistant
Confidential
Dallas, TX $50,000.00 - $60,000.00
-
Secretary
Secretary
U.S. Department of the Treasury
Dallas, TX
-
Administrative Assistant
Administrative Assistant
Corgan
Dallas, TX
-
Relationship Administrative Specialist
Relationship Administrative Specialist
Frost
Dallas, TX
-
Executive Assistant
Executive Assistant
Uvalle Law Firm,PLLC
Dallas, TX $60,000.00 - $80,000.00
-
Admin Assistant 2
Admin Assistant 2
TRIO Community Meals
Dallas, TX $15.00 - $20.00
-
Executive Assistant
Executive Assistant
Career Group
Dallas, TX $25.00 - $35.00
-
Executive Assistant
Executive Assistant
Billingsley Company
Dallas, TX
-
Asst Administrative
Asst Administrative
Bombardier
Dallas, TX
Similar Searches
- Assistant Chief Counsel jobs 2,595 open jobs
- Senior Administrative Specialist jobs 38,772 open jobs
- Portfolio Risk Manager jobs 17,489 open jobs
- Senior Administrative Associate jobs 30,813 open jobs
- Business Journalist jobs 4,414 open jobs
- Administrative Accountant jobs 78,131 open jobs
- Admissions Coordinator jobs 60,718 open jobs
- Laboratory Administrator jobs 61,251 open jobs
- Software Quality Assurance Lead jobs 2,818 open jobs
- Admissions Officer jobs 192,635 open jobs
- Recruitment Advisor jobs 30,159 open jobs
- Senior Development Associate jobs 12,996 open jobs
- Chief Counsel jobs 1,715 open jobs
- Channel Sales Executive jobs 4,957 open jobs
- Production Planning Control jobs 17,060 open jobs
- Administrative Support Specialist jobs 68,583 open jobs
- Administrative Assistant jobs 82,065 open jobs
- Admissions Representative jobs 52,096 open jobs
- Accounting Clerk jobs 70,950 open jobs
- Business Technology Analyst jobs 40,016 open jobs
- Accounting Technician jobs 53,626 open jobs
- Human Resources Administrative Officer jobs 54,434 open jobs
- Trade Consultant jobs 13,679 open jobs
- Tendering Manager jobs 2,722 open jobs
- External Relations Specialist jobs 57,545 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More