Easy to Use, Mobile Payment Apps Are Also Easy to Misuse (Published 2023) (2024)

Your Money|Easy to Use, Mobile Payment Apps Are Also Easy to Misuse

https://www.nytimes.com/2023/01/28/your-money/mobile-payment-venmo-zelle-cash-app.html

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While they have taken steps to help prevent mishaps, a new report finds they offer few protections if, for instance, users accidentally send money to the wrong person.

Easy to Use, Mobile Payment Apps Are Also Easy to Misuse (Published 2023) (1)

The use of mobile payment services has surged — along with worries about financial risks.

Services like Venmo and Zelle let people pay others or receive payments almost instantly, with a few taps on their phone. To use them, you typically download the app and link it to a bank account or credit card. Well over half of Americans use the payment tools, according to a 2022 survey by Consumer Reports.

But while they’re fast and easy, the apps can have serious drawbacks. Users can lose money if they accidentally pay the wrong person, mis-type a dollar amount or succumb to a fraud or a scam that tricked them into making a payment. About a quarter of bank customers in an October survey by J.D. Power said they or a close relative had experienced fraud via a peer-to-peer service. And according to Consumer Reports, 12 percent of frequent payment app users reported sending money to the wrong person.

Users are mostly on their own in those situations because payment apps fall into a regulatory “gray area” and lack the robust loss protections of credit and debit cards, said Delicia Hand, director of financial fairness with Consumer Reports. “It’s kind of a user-beware situation,” she said.

In an analysis published this week, the consumer magazine determined that none of the four popular payment apps — Apple Cash, Cash App, Venmo and Zelle — reimburse users when a payment is mistakenly sent to the wrong person, because such transactions are considered “authorized.”

The report said the apps also wouldn’t compensate clients if a criminal tricked them into sending money — perhaps by impersonating someone the users know or pretending to represent their bank — because the users, in a sense, had approved the transaction.

When contacted, representatives of the apps did not directly challenge Consumer Reports’ characterization of their reimbursem*nt policies. But they indicated that they do encourage customers to reach out to them for help if they encounter a problem or suspect fraud.

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Easy to Use, Mobile Payment Apps Are Also Easy to Misuse (Published 2023) (2024)

FAQs

What is the new warning about payment apps? ›

Venmo, Zelle, Cash App put on notice after claims payment apps leave consumers vulnerable to fraud. Venmo, Zelle, and Cash App are leaving consumers vulnerable to fraud, Manhattan District Attorney Alvin Bragg alleged.

What are the disadvantages of mobile payment apps? ›

Limited Acceptance and Reliance on Technology

Additionally, mobile payment apps rely heavily on technology, which can sometimes be a disadvantage. If your phone battery dies or you don't have access to an internet connection, you won't be able to make payments using the app.

How to safely use mobile payment apps and services? ›

Don't give any personal or sensitive information like your username, PIN, or password. When sending to someone you know, double-check their information before you hit send. the person you're sending money to. Use multi-factor authentication.

What is the downside to Venmo? ›

Potential scams and hackers.

The biggest downside to using Venmo is the potential for your money to be stolen. If a hacker gains access to your Venmo, it's pretty easy to change the associated bank account – so the hacker could change the account to their own and transfer the money in your Venmo to their bank.

Why are people leaving Cash App? ›

Venmo, Zelle and Cash App are leaving consumers vulnerable to fraud that's "draining bank accounts of significant sums of money," Manhattan District Attorney Alvin Bragg said in letters to the companies that own those financial apps.

Are mobile payment apps safe? ›

Usually, mobile payment apps are safe compared to other payment methods. Most of that safety comes down to the tokenization mentioned in the previous section. Not only are these tokens different from your card number, but they are also encrypted and unique for each transaction.

What is the safest mobile payment app? ›

Our Top 7 Picks
  • Google Pay. Best for Android Users. Jump To Details. ...
  • Cash App. Best for Buying Stocks and Bitcoin. ...
  • PayPal. Best for Shopping Online. ...
  • Zelle. Best for Instant Bank-to-Bank Transfers. ...
  • Apple Pay. Best for Purchases iOS and Mac Users. ...
  • Samsung Pay. Best for Contactless in-Store Purchases. ...
  • Venmo. Best for Paying Friends.

Which is the safest phone pay app? ›

Google Pay

Google Pay works on Android and iOS devices as well as the web. “It uses a token system that adds an extra layer of security,” says Brian Crane, founder of Spread Great Ideas. “The system substitutes actual card data with encrypted, virtual data.

What is the risk of mobile payment system? ›

Identity theft is the most popular type of fraud associated with mobile payments. Criminals can effortlessly make purchases and access personal information on a lost or stolen smartphone, often without the consumer's knowledge.

What do I do if I get scammed on cash App? ›

How do I file a dispute?
  1. Go to the Activity tab on your Cash App home screen.
  2. Select the transaction in question and select the three dots (…) in the top right corner of the screen.
  3. Select Need Help & Cash App Support.
  4. Select Dispute this Transaction.

Is it safer to pay bills online or by phone? ›

It's generally safer to use your bank's online bill pay because you have more control over the payment process. You set the amount and date of payment rather than allowing the service provider to take the money from your bank account on their terms.

What app should I use to pay with my phone? ›

Open the Google Wallet app . Pay contactless setup. Check if you're ready to make contactless payments.

What is safer Zelle or Venmo? ›

Both of the payment services are decently safe, have user-friendly interfaces, and allow you to conveniently send money when you need it. Zelle stands out from Venmo with its absence of instant transfer fees, but it also cannot be used as a wallet. So, if you need a wallet function, you should go for Venmo .

Which is safer Venmo or PayPal? ›

Venmo: Safety and Security. Both PayPal and Venmo offer standard security features to keep your information safe. The services protect each transaction with encryption, two-factor authentication (2FA) of your account and a customer support team to assist you in the event of a problem.

Is Venmo safer than a bank? ›

Don't hold large balances in your account: Only funds added to your account via direct deposit or remote check capture are Federal Deposit Insurance Corporation (FDIC)-insured, so Venmo is not a safe place to store large amounts of money. Your money is safer stored in your bank account.

Why is Apple telling me to pay for apps? ›

Most apps have in-app purchase or free trial that will require a payment method. There are very little apps that are totally free.

What is the new government payment app? ›

The FedNow Service went live on July 20, 2023. It is available to depository institutions in the United States and enables individuals and businesses to send instant payments through their depository institution accounts. The service is a flexible, neutral platform that supports a broad variety of instant payments.

How do I stop an app from taking money? ›

On your Android device, go to subscriptions in Google Play. Select the subscription you want to cancel. Tap Cancel subscription.

How do I know if I am being scammed on Cash App? ›

The scammer contacts you and needs your social security number or Cash App details to send you the money. Scammers might also say you need to pay a tax through Cash App before they can release the funds. No government agency will ever contact you through Cash App, or ask you to send money through a payment app.

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